Suporte - Stryker Elite Nannies

Support

Frequently Questions

At Stryker Elite Nannies, we understand that finding the right caregiver for your family is a significant decision. Our dedicated support team is here to guide you every step of the way, ensuring you feel confident and supported in your journey.

Whether you have questions about our services, need assistance with your nanny placement, or want to discuss any concerns, we’re just a click or call away. Your peace of mind is our priority, and we are committed to providing you with the resources and assistance you need.

Thank you for trusting us with your family’s care. We look forward to helping you find the perfect nanny!

General Inquiries

What services do you offer?

We provide a range of services, including nanny placements, newborn care/doula services, babysitting services, chef services, driver services, housekeeping services, house manager services, personal assistants, and more. In essence, we offer comprehensive support for all your household staffing needs.

How do I start the process of hiring a nanny?

Simply fill out our inquiry form, email, or call us and a representative will reach out to guide you through the steps.

Nanny Screening and Qualifications

How do you screen your nannies?

Our nannies undergo thorough police background screening, Driving record check, reference checks, drug screenings and interviews to ensure quality and safety.

Are your nannies CPR and First Aid certified?

Yes, all our nannies are required to have up-to-date CPR and First Aid certifications.

Pricing and Payments

What are your fees?

We do not charge to initiate a search. Our fees vary based on the type of service—whether part-time, temporary, or full-time—and the nanny’s experience. For full-time positions, our placement fee is a one-time charge based on a percentage of the nanny’s annual gross salary. Part-time and temporary fees are a flat rate. Fees are only due once you choose to hire your nanny.

How do I make payments?

Payments can be made via bank transfer, or through our secure online payment portal.

Policies and Contracts

Do you have a contract?

Yes, we provide an Agency contract and Nanny (family provider) agreement outlining the terms of the nanny’s employment for both parties.

Support and Communication

What should I do if I have a problem with my nanny?

Can I change my nanny if I’m not satisfied?

Yes, if you’re not satisfied, we will work with you to find a replacement that better suits your needs. There is a replacement guarantee stated on the contract.